Legal
Terms of Service
Salara is provided by Outcome Labs Limited, a New Zealand company (“Outcome Labs”, “we”, “us”). These terms are an agreement between Outcome Labs and both the real estate agency that subscribes to Salara (the “agency”) and each person the agency authorises to use it (“you”). By using Salara — on the web, in the mobile app, or by voice — you agree to these terms. If you use Salara on behalf of an agency, you confirm you're authorised to do so.
The service
Salara is an AI assistant for licensed real estate professionals. It helps with briefings, buyer matching, appointment preparation, drafting and follow-up, grounded on the information your agency connects — CRM records, sales data, email, calendar and agency knowledge. Salara supports your judgement; it does not replace your professional and legal obligations as a licensed agent.
Accounts
Accounts are created and administered by your agency. You're responsible for keeping your login credentials secure and for everything done under your account. Tell us promptly at hello@salara.io if you believe your account has been compromised. Salara is a professional tool for people working in real estate — it is not offered to consumers or to anyone under 18.
Approvals and AI-generated content
Salara will not send messages or take outward actions without your explicit approval. Content Salara produces is generated by AI: it can be incomplete or wrong, and it is not legal, financial or professional advice. You must review anything Salara drafts before it is sent or relied on. Where Salara suggests content, the final decision — and responsibility — rests with you.
Your responsibilities
You agree to use Salara lawfully and in line with your agency's obligations to its clients, including your obligations under the Real Estate Agents Act 2008 and the Privacy Act 2020. Messages sent from your connected email account are sent by you — you're responsible for having the right to contact the recipient, including under the Unsolicited Electronic Messages Act 2007. You agree not to misuse the service: no attempting to access other agencies' data, no reselling or providing the service to third parties, no scraping, and no reverse-engineering.
Connected services and third-party data
When you or your agency connect a CRM, email, calendar or data source, you confirm you're entitled to give Salara access to it. Market and sales data surfaced in Salara (including REINZ and CRM-sourced data) is provided as-is for your professional use inside the service — we don't warrant its accuracy or completeness, and you may not extract or redistribute it outside Salara.
Fees and billing
The fees for your agency's subscription are those published on our website or otherwise agreed with your agency in writing. Fees are in New Zealand dollars, exclude GST (which is added where applicable), and are billed monthly in advance by invoice, payable within 7 days. We may change published pricing with at least 30 days' notice. Your agency can cancel at any time, effective at the end of the current billing month — we don't refund partial months. If an invoice remains unpaid after notice, we may suspend the service; we'll retain the agency's data for at least 30 days after suspension or cancellation so it isn't lost to a billing hiccup.
Your data
The agency owns the data it brings to Salara and the data created about its business in Salara. You grant us the rights needed to host, process and display that data to operate the service — nothing more. We handle personal information as described in our Privacy Policy. We do not sell your data and we do not use your or your clients' information to train shared AI models.
Intellectual property
Outcome Labs owns Salara — the software, models of operation, designs and branding. These terms don't transfer any of that to you. Feedback you give us about the service may be used to improve it without obligation to you.
Availability and changes
We work to keep Salara available and reliable, but we don't guarantee uninterrupted service. Features may change as the product develops; we'll give reasonable notice of significant changes that affect how you work.
Liability
You acquire Salara for business purposes, and the parties agree that the Consumer Guarantees Act 1993 does not apply. To the maximum extent the law allows, we are not liable for indirect or consequential loss — including lost commission, lost listings, or lost opportunity — and our total liability arising out of or in connection with the service is capped at the fees the agency paid us in the 12 months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot lawfully be excluded.
Termination
The agency can stop using Salara at any time (see Fees and billing for how cancellation takes effect). We may suspend or terminate access for material breach of these terms if the breach isn't remedied within a reasonable time after notice. On termination, we delete the agency's data in line with the retention periods in our Privacy Policy.
Changes to these terms
We may update these terms as the service evolves. For material changes we'll give at least 30 days' notice to the agency. Continuing to use Salara after a change takes effect means you accept the updated terms.
Governing law
These terms are governed by New Zealand law, and the New Zealand courts have exclusive jurisdiction over any dispute arising from them.
Contact
Questions about these terms? Email hello@salara.io. Outcome Labs Limited, New Zealand.