Legal
Privacy Policy
Salara is provided by Outcome Labs Limited, a New Zealand company. This policy explains what we collect, why, who processes it, and the choices you have. Salara is built for licensed real estate professionals; we handle personal information in line with the New Zealand Privacy Act 2020. If you use Salara from outside New Zealand you may also have rights under your local law — contact us and we'll work with you.
Two kinds of personal information flow through Salara, and they're treated differently: information about you — the agent using the service — and information about your agency's clients and contacts, which we process on the agency's behalf.
Information about you
Account and profile. Your name, email address, agency, and the profile and goal details you add in the app. If you join the waitlist or contact us through the website, the details you submit there.
Conversations. Your chats with Salara, including transcripts of voice conversations and documents you attach. Voice audio is processed in real time to produce the transcript — we do not store recordings of your voice.
Assistant memory. Notes Salara keeps to be useful across conversations — your preferences, patch, and working context. You can view and delete these in the app.
Connected accounts. When you connect your email or calendar, we store the access tokens you authorise, encrypted. You can disconnect at any time in settings, which deletes the tokens immediately.
Device, usage and diagnostics. Push notification tokens if you enable notifications; product analytics events (which features are used, on what kind of device); and crash and error reports. We don't use advertising identifiers and we don't track you across other companies' apps or websites.
Client information we process for your agency
To do its job, Salara processes information about your agency's clients and contacts — buyers, vendors and property records from your agency's CRM, settled-sales data, and the contents of email and calendar accounts that agents connect. Your agency collected that information and remains responsible for it under the Privacy Act; we hold and process it only to provide the service, on the agency's instructions. If you're a member of the public and want to access or correct information a real estate agency holds about you, contact that agency — we'll assist them with your request.
How we use information
We use information to provide the assistant — briefings, matching, drafting, reminders — and to keep the service reliable and improve it. We do not sell personal information, we do not use it for advertising, and we do not use your or your clients' information to train shared AI models.
Who processes it
We use a small set of service providers to run Salara. They process data on our instructions to provide the service — not for their own purposes. We'll update this list (and the date at the top of this policy) when it changes. Where a provider processes data outside New Zealand, we only use providers we reasonably believe protect it to a comparable standard, as the Privacy Act requires.
| Provider | What they do | Where |
|---|---|---|
| Anthropic, OpenAI, xAI, Moonshot AI, Z.ai | AI model providers — process conversation content and the context Salara assembles to answer you. Which provider handles a given request is configured by your agency. | United States / China (Moonshot AI, Z.ai) |
| LiveKit | Realtime voice transport for voice conversations. | United States |
| Deepgram | Speech-to-text — transcribes your voice in real time. | United States |
| ElevenLabs | Text-to-speech — produces Salara's spoken replies. | United States |
| Google Cloud | Hosting and storage for the Salara platform. | Sydney, Australia |
| Expo | Push notification delivery and app updates. | United States |
| PostHog | Product analytics — how the app is used, so we can improve it. | United States |
| Sentry | Crash and error monitoring, so we can find and fix faults. | United States |
| Google / Microsoft | Your email and calendar — only when you connect them, only with the access you grant, revocable any time. | Per your account |
Google user data
Salara's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Gmail and Calendar data is used only to provide the features you see — reading context, drafting and sending messages you approve, and preparing you for appointments — never for advertising, and never to train generalised AI models.
Where your data lives
Salara's databases and storage run on Google Cloud in Sydney, Australia, encrypted in transit and at rest. Some processing happens where our service providers operate — primarily the United States — as set out in the table above. Access inside Outcome Labs is limited to the people who need it to run and support the service.
How long we keep it
We keep your information while your account is active — Salara's usefulness comes from remembering your working context. When you disconnect an email or calendar account, the tokens are deleted immediately. When your account is deleted, we remove your personal information from production systems within 30 days, and it leaves our backup rotation within a further 30 days. Data your agency owns stays with the agency.
Your rights and choices
You can ask to see, correct or delete the personal information we hold about you — email hello@salara.io and we'll respond promptly. You can delete assistant memory in the app, disconnect connected accounts at any time, and turn notifications off in settings or at the OS level. To delete your account entirely, see Account deletion. If you're not happy with how we've handled your information, you can complain to us, and to the New Zealand Office of the Privacy Commissioner (privacy.org.nz).
If something goes wrong
If a privacy breach occurs that's likely to cause serious harm, we'll notify the Office of the Privacy Commissioner and the people affected, as the Privacy Act requires.
Changes to this policy
We'll update this policy as the service evolves and update the date at the top. For material changes we'll tell you — in the app or by email — before they take effect.
Contact
Privacy questions or requests: hello@salara.io. Outcome Labs Limited, New Zealand.